Service
VisiCom Systems Inc.
is committed to maintaining the highest quality service force for
our customers. Our service technicians are full time videoconferencing
service technicians who are trained to support and maintain the
product lines that we sell. Their only job is to provide service
and support to our customers. We allow our customers to have direct
contact with their assigned service technician or they can call
a toll-free number to speak with a service technician in our home
office.
Having direct access to a service technician can be critical to
the success of your network. Access to our service technicians is
generally available between the hours of 7:00 AM and 7:00 PM - extended
hours of coverage are available. During the Warranty period or if
you have executed a VisiCom Service Contract, there is no charge
for telephone support, on-site support or additional user training.
Many vendors charge for these services after the system has been
accepted by the customer. Your room facilitator or system administrator
will appreciate these services.
Our own service technicians perform all Warranty service. If you
purchase your system from VisiCom, we will handle all warranty issues.
If you are having problems and you cannot determine if it is network
or system, we will assist in isolating the problem.
After your system warranty expires, we offer several different
types of Service Contracts to meet the customer's needs. For complete
coverage, you can select Parts, Labor and Software Coverage. We
offer a Labor Only Service Contract for customers who want access
to our service technician and are willing to cover the costs of
parts. We also offer Codec only service contracts that provide Labor,
Parts and Software Coverage. Our customers have the option of selecting
the coverage that best suits their individual needs.
If you would like additional information, email us at service@visicomsystems.com
or call 800-388-3482. We look forward to talking to you and request
the opportunity to provide a quotation for any videoconferencing
needs that you may have.
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